Orlando Sales Booklet

T estimonials “I’m James Micielli and I am writing this in response to the professionalism of American Pools and Spas and their employees showed my wife, Donna and I. To start, in the first year of the completion of our pool and hot tub – I made American Pools aware that my hot tub had developed some cracks in the corners and some broken tiles. Jaimie came out and did an inspection, he agreed that it had to be fixed and your team proceeded to do that! I was exceptionally pleased with both their work and expediency – I was extremely happy with the way Jaimie stayed on top of the repairs. About a year later, I noticed the same cracking occurring and immediately called and spoke to Kimberly in the Warranty Department (she did a great job with setting an appointment for Jaimie and a supervisor to come out and inspect my hot tub again. She was very pleasant to speak with!) I’m sorry I cannot remember the superintendent’s name, but I do remember Jaimie. How could I forget him! As he did the first time, after it was decided I truly had a build problem, American Pools and Spas was going to fix it again. Jaimie took over and promised me by the time we got back to our home in October he would make sure the pool repairs were completed. He did just that! I want to commend your company, American Pools and Spas, and all your employees. Starting with the very first visit with Melissa who designed our pool and the subsequent visits from your company to repair any problems that we had encountered. I know in the construction industry that problems will happen. After the problems had occurred with the pool, you truly do find out if the company you are dealing with is any good. I must say, your people are the best! I especially want to tell you how my wife and I are pleased with Jaimie! He has always shown us to be a true professional and has always been helpful in getting things done! He is a true asset to your company! No arguing, no hassles, just plain professionalism. He worked with us to ensure our happiness regarding our pool and hot tub! Please use our names whenever you need a referral for your Company and a special thanks again to Melissa and Jaimie. Both have been so helpful! Thank you for being such a quality company!!” – James M., Davenport, FL “Nothing but wonderful things to say about American Pools and Spas. John was a great salesman. Extremely knowledgeable, not high-pressure at all, and gave some good advice on how to spend money with upgrades. Their scheduling department was on-point. Throughout the entire project, we knew what was going to happen and when. The sub-contractors were never late, always cleaned up, and were respectful of our property. Also, after every step our construction supervisor stopped by to confirm the step was completed. He also came by when we all thought Dorian was coming to make sure the site was secured. That was amazing to me! We did have to use financing, and they made it a priority to complete the project by the financing deadline. My family has loved the pool so far, and we know it was worth every single penny. Like I said, nothing but wonderful things to say. I have a couple friends building pools right now, and they complain about a lot. I tell them – should’ve went with American!” – Jennifer V., Saint Cloud, FL “Great company, they have built 2 pools for us now. With any project like this there WILL be delays, however this company does keep in communication with you each step of the way. Very happy with the finished product.” – Terry G., Davenport, FL